Holiday House Booking
TERMS AND CONDITIONS
These Terms and Conditions apply to lettings of holiday accommodation by Sleekstone Ltd (“Owner”). The Terms and Conditions form the basis of your contract with the Owner so please read them carefully before making a reservation. Supplementary T&Cs for Customers booking via an Online Travel Agent can be found at the end of this document.
means the confirmation of booking provided to the Customer when a booking has been accepted;
means the accommodation booking form completed by the Customer;
means the person booking holiday accommodation;
means the last day of the Rental Period;
means the inventory of fixtures furniture and effects at the Property a copy of which is kept at the Property;
means Online Travel Agent; eg: Airbnb, cottages.com, Hoseasons, VRBO, West Wales Holiday Cottages, etc
means the house (and garden, if any) identified in the Booking Form together with the fixtures furniture and effects specified in the Inventory;
means the rent specified in the Booking Form;
means the rental period specified in the Booking Form;
means £150 (where relevant)
means the first day of the Rental Period.
- Booking and Payment of Booking Deposit
- Once the Owner has received the Booking Form and the Booking Deposit, the Owner will send the Customer a Booking Confirmation. At this point a binding contract exists.
- Payment of Rent
- The Customer must pay the balance of the Rent due to the Owner at least six weeks before the Start Date of the holiday.
- Security Deposit
- The Owner requires the Customer to provide a Damage Deposit in the sum of £150 per property. This can either be paid to the Owner by bank transfer no later than the date on which the balance of the Rent is to be paid, or the Customer can provide the Owner with Credit or Debit card details against which a charge will be held until 7 days after departure..
- The Security Deposit will be held by the Owner and applied against the cost of remedying any damage to the Property caused by the Customer.
- The Security Deposit will be returned to the Customer or the charge against their card will be released not more than 7 days after the End Date, less any deductions made for the cost of remedying any damage.
- Cancellation of Booking – Direct Bookings ONLY
- The Owner strongly recommends that the Customer take out Cancellation Insurance to protect themselves against cancellation for unforeseen circumstances, including curtailment of the reservation once commenced
- The Owner has arranged comprehensive Cancellation Insurance cover via Booking Protect which is available to the Customer to purchase at any time before settlement of the final balance for the booking.
- If the Customer cancels the booking, and the Owner is able to resell the holiday dates, the Owner will refund the Customer all monies paid less a £70 administration fee
- If the Owner is unable to resell the holiday, the Customer will need to make a claim on their travel insurance for any monies not refunded by the Owner. The Owner will supply any relevant invoices and information requested by the Customer to support their claim.
- Any refund due to the Customer will not be paid until after the original end date of the reservation to enable the Owner the best opportunity to resell the dates – the cancellation terms are detailed at the end of this section
- Clauses 5.3 to 5.5 apply whether cancellation takes place before the reservation commences or as a result of curtailment after the reservation has commenced
- If the Owner is forced to close the holiday home due to Covid-19 restrictions imposed by any government or health organisation, the guest will be refunded all monies paid.
- If the Customer has not paid the Rent and Security Deposit by the date specified in Clause 3.1 the Customer will be deemed to have cancelled the booking
- If the Owner is forced to close the property for repairs or damage by the outgoing guests, the Owner will make every attempt to source alternative accommodation for the Customer, unless the Customer prefers to rearrange the dates or cancel the holiday for a refund. Should such a cancellation be necessary in peak season, it may not be possible to source suitable accommodation. In such instances, the Customer agrees that the Owner will have no option other than to issue a refund.
Refund Scale for Cancellations
Time Until Start of Stay
Amount to Charge
2 week or less
100% of booking
3 weeks or less
85% of booking
4 weeks or less
75% of booking
5 weeks or less
50% of booking
Cancellations outside of these periods will be charged at 25% of the booking (deposit paid)
Guests are strongly urged to take out travel insurance to cover the cost of their accommodation in the unfortunate event that they may need to cancel or curtail their reservation (please ensure that your policy covers you for covid isolation).
- Owner’s obligations during the Rental Period
- The Owner agrees that the Customer may quietly possess and enjoy the Property during the Rental Period without any interruption from the Owner or any person claiming under or in trust for the Owner.
- The Owner shall provide adequate bed linen and towels at the Property.
- If the reservation is for more than 7 days, the Customer agrees to the Owner changing the linen weekly on a day to be mutually agreed. The Owner will endeavour to facilitate the change of linen with minimal inconvenience to the Customer.
- The Owner agrees to provide a suitable quantity of logs for the log burner in the interests of warmth and comfort for guests, whilst paying heed to the increasing costs of electricity and gas.
- The Owner agrees to provide the Customer with ONE off-street parking space per cottage unless otherwise agreed. This is in the interest of safety and to prevent damage to the Customer’s property and/or the vehicle owned by the guest in the neighbouring cottage. There is plenty of free parking in Wood Lane for additional vehicles if required.
- Customer’s obligations during the Rental Period
- The Customer confirms that the Lead Booker is over the age of 18
- The Customer shall use the Property in a reasonable and careful manner, not allow it to deteriorate and keep it clean and tidy at all times.
- The Customer shall make good all damage caused to the Property (including the Owner’s fixtures and fittings) or to any other property owned by the Owner through:
- any breach of the obligations set out in these Terms and Conditions;
- any improper use by or negligence of the Customer or any person at the Property with the Customer’s permission.
- The Customer shall keep the items specified in the Inventory clean and in the same condition as at the commencement of the Rental Period (fair wear and tear and damage by insured risks only excepted) and shall make good or replace with articles of the same sort and equal value such as may be lost broken or destroyed (or at the option of the Owner to pay compensation to the Owner).
- The Customer shall not block or otherwise damage the taps, baths, wash basins, toilets, cisterns or pipes within or exclusively serving the Property.
- The Customer shall keep the Property heated to a reasonable level during the winter months to prevent damage to the Property or the water pipes, drains tanks and other plumbing apparatus by cold weather.
- The Customer shall report to the Owner any damage, destruction, loss, defect or disrepair affecting the Property as soon as it comes to the attention of the Customer.
- The Customer shall place all refuse in the receptacle(s) provided for the Property by the Owner or any other competent authority.
- The Customer is required to sort their refuse according to local recycling procedures – the Owner has provided clearly marked receptacles both inside the property and in the relevant bin stores outside. Failure to do so will result in a fee being charged to the Security Deposit to cover the cost of sorting the refuse ready for collection.
- The Customer shall allow the Owner and/or his agent or anyone with the Owner’s written authority together with any workmen and necessary appliances to enter the Property at reasonable times of the day to inspect its condition and state of repair and to carry out any necessary repairs provided the Owner has given reasonable notice (with regard to the work to be undertaken) beforehand and the Customer shall not interfere with or obstruct any such persons.
- The Customer shall in cases of emergency allow the Owner or anyone with the Owner’s authority to enter the Property at any time and without notice.
- The Customer shall use the Property only as a private holiday residence for a maximum of 7 people only, comprising 6 adults/children and 1 baby in the Coach House; 5 adults/children and 1 baby in the Barn.
- The Customer shall not do anything in the Property which may be a nuisance to or cause damage or annoyance to the Owner or the tenants or occupiers of any adjoining property. The Customer’s attention is drawn to the Quiet Hours between 22:00 and 9:00 when music must not be played outside; no nuisance shall be caused or loud noise which may disturb local residents.
- The Customer shall not play any musical instrument or other device which can be heard outside the Property after 22:00 or before 9:00.
- The Customer shall not use the Property for any illegal or immoral purposes.
- Parties and large gatherings are prohibited – unless agreed with the Owner prior to arrival.
- The Customer shall not use the Property in a way which contravenes a restriction affecting the Owner’s freehold (or superior leasehold) title which the Owner has brought to the Customer’s attention.
- The Customer shall not cause or permit any dangerous or inflammable substance to collect in or on the Property apart from those needed for general domestic use.
- The Customer shall not smoke inside or outside at the Property.
- The Customer shall comply with any planning conditions affecting the Property which the Owner has brought to the Customer’s attention.
- The Customer shall not assign or sublet the Property or any part of the Property and shall not part with possession or share occupation of the Property or any part of it.
- The Customer shall not permit any person to occupy the Property as a lodger.
- The Customer shall not display any notice or advertisement that is visible from outside the Property.
- The Customer shall not keep any animal or pet on the Property other than up to 3 well-behaved dogs at the Coach House or 2 well behaved dogs at the Barn. The Customer shall not go out and leave the dogs unattended except with the permission of the Owner.
- The Customer shall ensure that all dog faeces are removed immediately, particularly as parts of the external areas are shared with the neighbouring property. Bags are provided for this purpose.
- The Customer agrees to be mindful of excessive over-heating of the property resulting in high gas and electricity bills, the costs for which will have to be passed on to future guests.
- The Customer shall not alter add to or interfere with the appearance structure exterior or interior of the Property or the arrangement of the fixtures furniture and effects belonging to the Owner.
- It is the Customer’s responsibility to ensure that their children and any pets remain safe, particularly from the road, whilst in residence at the property; the Owner has provided stair gates in all appropriate locations, and gates at the entrance to the driveway. All Customers shall be considerate of the requirements of residents in the neighbouring cottage and ensure that the outside gates remain closed after entry/exit to/from the driveway if they were already closed.
- At the end of the Rental Period the Customer shall remove the Customer’s belongings from the Property and leave the Property clean and tidy so that the Property is ready for immediate re-occupation.
- The Customer shall notify the Owner as soon as possible if any member of their group displays symptoms of Covid-19 or has a positive test prior to or during their stay.
- If any member of the Customer’s group tests positive for Covid-19 during the Customer’s visit, the entire group shall follow the rules in place in Wales at the time of the test – including, and not limited to, isolation.
- The Customer shall not download any illegal content and/or any content which breaches Copyright laws via the Owner’s Internet connection.
- Charging of Electronic Devices
- The Customer must not charge mobile devices on beds or soft-furnishings due to the risk of fire
- The Owner requires the Customer to ensure that all members of their family / guest group is aware of the potential for fire caused by devices on charge overheating, particularly in relation to soft furnishings and beds
- Emergency Lighting and Fire Regulations
- The Owner has provided plug in rechargeable emergency lighting throughout the property(ies) for use in the event of fire. The Customer will not permit any member of their group to remove or misuse the lighting during their stay – their provision is a legal requirement and removal can result in a criminal prosecution
- The Owner has taken the necessary steps to ensure that the property(ies) is as safe as possible in the event of fire
- The Customer agrees to the following:
- To ensure that all members of their group adhere to the fire regulations
- Not to tamper with fire alarms, smoke detectors, heat sensors or Carbon Monoxide detectors – these are provided for your safety and the safety of your guests
- Not to permit smoking inside the cottages
- Not to burn candles
- The BBQ and outside fire pit should be positioned away from the property(ies) for safety
- Not to leave the log burner, fire pit or BBQ unattended
- To exercise caution when lighting the log burner, fire pit or BBQ and not to allow any child or unqualified person to interfere with it’s operation
- Not to use any combustible materials in the log burner or fire pit that are not provided by the Owner – driftwood from the beach is specifically excluded as it spits due to the high salt content
- Not to use any accelerant on the log burner, fire pit or BBQ
- Not to cook anything on the kitchen hob using deep fat frying
- Familiarise yourself with the procedures and Muster Point in the event of fire and ensure that all members of your group are also aware of what they should do
- Energy Usage
- The Owner requests that the Customer observe best practice in relation to energy usage for gas and electricity in order that the Owner can keep the cost of rentals at a reasonable level
- The Customer agrees to ensure that as many appliances and lights as practical are switched off when not in use or when leaving the property.
- Vehicle / E-Bike Charging
- The Customer agrees to advise the Owner if they have a requirement for vehicle /e-bike charging.
- The Owner advises that it is not their responsibility to provide such facilities free of charge to the Customer
- The Customer agrees not to charge their vehicle/e-bike at either the Barn or the Coach House due to the fire risk of such charging without the required charging points being present, as this will invalidate the Owner’s insurance
- Any guest found charging their vehicle or e-bike at either property will have to leave immediately and will forfeit all monies paid for their reservation, including a charge for the electricity used for charging
- The Owner will advise the location of nearby charging points in Neyland.
- The Owner will also provide a list of local authority charging points located throughout Pembrokeshire
- Customers must ensure that their dog(s) do not enter the private area of the neighbouring property or interfere with the quiet enjoyment of the guests
- The Customer is responsible for ensuring that the gates between the properties and the outer gates are closed to prevent their dog(s) from running into the road
- If the accommodation or any of its furniture or contents are made dirty or damaged by the dog(s), the Customer will be responsible for the cost of cleaning or repair
- Dogs are not permitted on the furniture or upstairs
- Customers must ensure that their dog(s) are cleaned of any sand/mud prior to entering the property – an external hose pipe is provided for this purpose
- The Customer shall, under no circumstances, wash any dog(s) in the bath or shower
- The Owner provides a dog towel and water bowl for Customers to use during their stay
- Cycles, Surf Boards, Kayaks, Wetsuits, etc
- Customers are welcome to bring activity equipment with them for their holiday
- The Owner has provided a lockable shed for each property which the Customer may use during their stay
- The Owner will provide the Customer with the padlock code on arrival
- The Owner is not liable for any damage or theft of said equipment
- A security camera is positioned to cover the outside area to the front of both cottages and, should the need arise, the Owner will provide security footage to the Customer for any police report/insurance claim on the Customer’s insurance
- The Customer shall not store any activity equipment (such as surf boards, kayaks or bicycles) inside the property
- Customers shall NOT hang wetsuits on the front of radiators where they will drip onto the floor and damage skirting boards
- Customers may hang wetsuits either on the external washing lines or inside the shower on a coat hanger suspended from the glass at the side of the shower
- Customers must not hang wetsuits from the shower head or shower head rail due to the weight of wet wetsuits which will damage the shower
- If there has been a substantial breach of any of the Customer’s obligations (including but not limited to Clause 7.32) the Owner may immediately bring to an end the tenancy that exists in relation to the Property and may recover possession of the Property.
- Under such circumstances, the Owner is not obligated to refund the Customer any monies for their reservation. The other rights and remedies of the Owner will remain in force.
- The Owner reserves the right to charge an excess to the Customer’s Damage Deposit for overly excessive heating being left on with windows open.
- Any obligation on the Customer in these Terms and Conditions not to do an act or thing includes an obligation not to permit or suffer another person to do such act or thing.
- Whenever there is more than one person comprising the Owner or the Customer their obligations may be enforced against all of them jointly and against each of them individually.
- The Owner and Customer do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.
- An obligation in these Terms and Conditions to pay money includes an obligation to pay Value Added Tax in respect of that payment, where applicable.
- Under section 48 of the Landlord and Tenant Act 1987 the Customer is hereby notified that notices (including notices in proceedings) must be served on the Owner by the Customer at the following address:-
c/o Llewelyn Davies
Yelverton House, St John Street
Whitland,Carmarthenshire, SA34 0AW
- This contract between the Owner and the Customer shall be governed by the law of England and Wales.
Supplementary Terms and Conditions for Customers booking via an
Online Travel Agent
The Terms and Conditions outlined above apply to all Customers staying at properties owned and run by Sleekstone Holidays; the supplementary conditions outlined below relate to Customers booking via an OTA.
- If the Customer has booked through an OTA, the contract is between the Customer and the OTA
- Clause 3 above does not apply to Customers booking via an OTA
- The Cancellation Terms of reservations made via an OTA are controlled by the OTA and not those specified here.